This is the data privacy notice of Bigmouth Group Limited.
We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below.
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website and our app, including any data you may provide through this website or our app when you register, use any of our contact forms, chat widgets, purchase a product, download an offer or sign up to our newsletter.
This website is not intended for children and we do not knowingly collect data relating to children.
You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Bigmouth Group Limited is the controller and responsible for your personal data (collectively referred to as “Bigmouth Group”, “we”, “us” or “our” in this privacy notice). Our contact details are Suite 13 Bramley Business Centre, Bramley, Guildford, Surrey GU5 0AZ, United Kingdom. For all data matters contact our data representative via our contact us page (www.bigmouthguildford.com/contact).
This website may include links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as:
(a) Identity Data includes First & Last Name, Title & Date of Birth.
(b) Contact Data includes Billing Address, Email Address & Telephone Number.
(c) Profile Data includes your Username, Password, Purchase History, Preferences & Feedback.
(d) Technical Data includes the internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
(e) Usage Data includes information about how you use our website, app, products and services.
(f) Marketing & Communications Data includes your preferences in receiving marketing from us and our third parties/your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
Information you give us
You may give us your identity and/or contact information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Information we collect
As you interact with our website or app, we may automatically collect certain technical information. This includes:
Information we receive from other sources
We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting our data representative.
Purposes for which we will use your personal data
We have set out below a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact our data representative if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.
TO REGISTER YOU AS A NEW CUSTOMER
Type of data: (a) Identity & (b) Contact Legal basis: (a) Performance of a contract with you
TO PROCESS YOUR REQUEST TO USE OUR APP
Type of data: (a) Identity & (b) Contact Legal basis: (a) Performance of a contract with you
TO PROCESS YOUR REQUEST FOR SUPPORT OR AN ENQUIRY ABOUT OUR SERVICES
Type of data: (a) Identity & (b) Contact Legal basis: (a) Performance of a contract with you & (c) Necessary for our legitimate interests (to develop our products/services and grow our business)
TO MANAGE OUR RELATIONSHIP WITH YOU
(this will include notifying you about changes to our terms or privacy policy and/or asking you to leave a review or take a survey)
Type of data: (a) Identity, (b) Contact, (c) Profile, (d) Technical, (e) Usage & (f) Marketing Legal basis: (a) Performance of a contract with you, (b) Necessary to comply with legal obligations & (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products & services)
TO ADMINISTER AND PROTECT OUR BUSINESS, THIS WEBSITE & OUR APP
(including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Type of data: (a) Identity, (b) Contact, (c) Profile, (d) Technical & (e) Usage Legal basis: (b) Necessary to comply with legal obligations & (c) Necessary for our legitimate interests (for running our business, provision of our software, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
TO DELIVER RELEVANT CONTENT AND ADVERTISEMENTS TO YOU
(and/or measure or understand the effectiveness of the advertising we serve to you)
Type of data: (a) Identity, (b) Contact, (c) Profile, (d) Technical, (e) Usage & (f) Marketing Legal basis: (c) Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
TO USE DATA ANALYTICS
(to improve our website, products/services, marketing, customer relationships and experiences)
Type of data: (d) Technical & (e) Usage Legal basis: (c) Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
TO MAKE SUGGESTIONS AND RECOMMENDATIONS TO YOU
(such as about other goods or services that may be of interest to you)
Type of data: (a) Identity, (b) Contact, (c) Profile, (d) Technical & (e) Usage Legal basis: (c) Necessary for our legitimate interests (to develop our products/services and grow our business)
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any company outside of Bigmouth Group for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase or download, warranty registration, product or service experience or other transactions.
Cookies
If you prefer to do so, you can set your browser to refuse all non-necessary browser cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact our data representative.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may share your personal data with the parties set out below for the purposes set out in section 4 above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Some of our external third parties are based outside the United Kingdom (UK) so their processing of your personal data will involve a transfer of data outside the UK.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by implementing safeguards.
Please contact our data representative if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see your legal rights below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
If you wish to exercise any of the rights set out above, please contact our data representative.
No fee required – with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
This version was last updated on 4th March 2022 and historic versions can be obtained by contacting us.
Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.
To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our data representative via our contact us page (www.bigmouthguildford.com/contact).
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.
